SERVICE

Service commitment

1. Service Commitment 
Service tenet: Maximize customer satisfaction.  
Service concept: standard management, sincere service, outstanding personality, striving for perfection 
2. Service Commitment:The urgency of urgency, thinking of customers, and customer satisfaction.  


1. Provides planning and design for the scientific system 
The company relies on its own strong technical advantages and scientific research strengths of relevant cooperative institutes to provide scientific plans for rubber dam projects, dam bags, anchorage structures, control systems and safety observation devices, dam foundation civil engineering, and construction. Design and expertise. Its services include: 
1, to provide customers with early design of technical advice, investment estimates and other support; 
2. Preparation of design documents for each stage of the project; 
3, provide product technical conditions;

 

2.Assisting Project Construction 
1. Assist in guiding the installation of the product Before the rubber dam installation and construction time as stipulated in the contract, the engineering staff and the customer's engineering staff will check and confirm the preliminary construction preparation.  
2. The two parties will implement the project installation according to the jointly-developed project schedule. The company's engineering director and the client's engineering staff should work closely together to complete the construction tasks according to the division of responsibilities of both parties.  
3. After the completion of construction and commissioning, an acceptance team composed of both parties shall carry out the inspection and acceptance. After acceptance, the two teams will be put into use and an acceptance report signed by both parties.  

 

3. Cargo Transportation 
The company has a fixed relationship with a number of logistics companies to ensure that the company's cargo can arrive at the construction site quickly, on time, and in good condition.  

 

4. Rubber Dam Management Guide 
In the warranty period, the customer shall send trained personnel to perform maintenance operations on the product in accordance with the Rubber Dam Technical Specifications and the company's Rubber Dam Bag Instructions.  
During the warranty period, when the dam has a quality problem belonging to the manufacturer, repairs will be given without compensation. Does not belong to the quality problem of the manufacturer, but also actively assist the owner to carry out maintenance, and only charge the cost.  After the warranty period expires, the company guarantees to continue to provide technical maintenance for the facility, and the resulting costs will be borne by the customer.

 

5. Service Commitment 
1. Our company has a perfect after-sales service system, set up after-sales service department, installation technical guidance and after-sales service personnel all have 10 to 15 years of experience in manufacturing, installing rubber dams, guiding the installation of rubber dams and after-sales service, The rubber dam instructed to install meets customer requirements and meets or exceeds specifications.  
2. During the operation of the rubber dam, our company instructs the operation and management of the rubber dam, and provides technical training and assistance to the rubber dam management unit according to the owner's requirements. The company visits new and old customers no less than twice a year, and consults the dam for timely operation. The opinions in the process are adopted in a timely manner with your suggestions for rationalization.  
3. Users enjoy life-long maintenance services. 4. Users can obtain technical support and free technical training for products and construction at any time.  

 

6.Quality Assurance System 
The company has passed ISO9001-2008 quality management international certification and has strict controls on raw materials, processes, processes, prices, etc., and is traceable.

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